Name of company
N E Male. Trading as NEM Catering Services / Nidge's Artisan Pizza Kitchen
Contact details
01264 355625 nigel@nemcatering.co.uk
Regulatory authority
Test Valley Borough Council
Terms and Conditions
1. Unrestricted access is required at all times during the function.
2. A site visit is preferred prior to the event.
3. No responsibility is accepted for damage caused to grass areas for parking or access in the event of inclement weather.
4. A level surface is required for the trailer parking and support vehicle.
5. The trailer and support vehicle can not be separated, as this is the power supply and refrigeration unit.
6. Electricity, an electrical hook up is preferred if available.
7. A deposit of 50% is required to secure and guarantee the booking.
8. Cancellations Policy, Up to 3 months before the event, deposit is refundable, subject to a £100 admin fee. Up to one month before the event 50% of the deposit is refundable. Once the final balance is paid, 14 days before the event no refunds will be offered. Subject to availability, events may be able to be rescheduled, this is not guaranteed. All changes to details in this contract including cancellations must be made in writing.
9. The final balance and confirmed numbers are required 14 days prior to the event. Unless agreement has been made in writing.
10. The quote is based on the minimum numbers as detailed on the contract
11. Additional Guests Pizza (12") to be charged at £12.00 per head, payable on completion of service, Cash or Card.
12. Gluten Free. Please be aware that we cannot guarantee that gluten free products do not come into contact with regular flour, all pizza's are prepared in the same kitchen and baked in the same oven as regular dough.
13. Allergens. If any of your guests have specific food intolerances or allergies, then please ask before they eat
14. All toppings are subject to availability on the day
15. We do not at any time carry nuts or fish.
16. Cutlery, Crockery and Serving Spoons, and not provided, or included within this quotation.
17. Sadly there is no provision with in this quote for us to remove, recycle pizza boxes. We will remove all kitchen waste.
18. Service timings, as detailed on the invoice, delays may result in additional charges.
19. All changes to the agreement, details must be made in writing.
20. Complaints, in the unlikely event of complaint, please refer to our website. www.artisanpizzakitchen.co.uk/complaints. We kindly ask that in this event, please contact us first before Social Media.
21. Payments for Deposit or Balance. BACS Payments, (Please use function date as reference)
CHASE BANK, Sort code 60-84-07 Account Number 68680105
22. For details of or documentation, Insurance, Health and Safety Policy, Risk Assessments please see our website.www.nidges.com/documents. Please use password “pizzaman” when prompted
23. We are registered and inspected by TVBC and are members of NCASS, Registration Number 29276
Complaints
Nidge's Artisan Pizza always endeavour to provide the best service and products for our customers, however on very rare occasions, I recognise that there may be times when my customers may not be completely satisfied. To ensure I am able to put things right, in the first instance please contact me directly. And I will respond promptly to ensure complete satisfaction. With either a full refund on the pizza concerned or replacement. To claim a refund or replacement the Pizza MUST be returned on the day of purchase in the original packaging. 1/2 or 3/4 eaten pizza will not be accepted. Refunds and replacement is at the discression of the management.
We kindly ask that you allow us to put things right before you go to social media!
